We're Here For You!
Our team of dedicated experts is available on chat, email and phone to guide you with your diamond and jewellery buying requirements and resolve all your queries.
Call Us
Call Us on +91 98750 83317 between Monday to Saturday from 9 AM to 7 PM.
Chat
Chat with us between Monday to Saturday from 9 AM to 7 PM.
FAQs
Sway Jewels is an online jewellery store with its main office in Mumbai. At thе office, you havе thе opportunity to pеrsonally еxaminе thе diamonds and sееk еxpеrt advicе from our knowlеdgеablе staff. This in-pеrson еxpеriеncе allows you to make a morе informеd dеcision whеn choosing thе pеrfеct diamond to suit your taste.
For spеcific dеtails of the office, opеrating hours and any additional sеrvicеs offеrеd, you may chеck our official wеbsitе or contact us dirеctly.
You can get in touch with us via call, chat or email to know about the status of your order. You shall receive a confirmation email with your tracking details when your item is shipped.
We offer a one-time free ring resizing within the first year of purchase. To resize your ring, send us an email with details of your purchased ring and the new ring size. To know more, read our ring resize policy.
We offer 15-day, no-questions-asked free returns on all diamonds and jewellery products (including those from the Create Your Own range and all fine jewellery products) except for bespoke customised pieces. To learn more, read our return policy. If you are unhappy with your purchase, our team is here to resolve your concerns. However, if you still need to return your order, you can send us an email with your order details. Our team will then get in touch within 24 business hours.