1. I want to see your jewellery. Is there any physical store of yours?
>> No, we do not have any physical stores and we do not offer any offline services at the moment.

2. How long have you been in the Jewellery Industry?
>> We are in Gems and Jewellery industry over 52 years so you get assured that the jewellery you are buying is crafted by experienced skills men.

3. What is the best form of Contact?
>> Our Customer care executives are ready to greet your query, simply use any of the given below way to reach us:

4. How can you sell your jewellery at such low costs?
>> As we are the direct manufacturers, so discarding the possibility of middlemen like wholesalers, retailers you can get such fine piece of jewellery at such low costs.

5. Can you make jewellery for design of my own?
>> Yes absolutely. Just send us the image of the design as a refernace you'll like to make. As soon as we get your design our jewel experts will work on the amount of gold & diamonds needed and will get back to you with the approximate price in making that jewellery. To make jewellery of your designs call us on +91 9875083317 or email us at hello@swayjewels.com

1. Which products are included in return policy?
>> We offer a full no questions asked refund within 15 days of placing the order except on customised goods. The return policy is limited to items that have not been tampered from their original condition with tags, as described on the website and with original certification. Please contact us to discuss this issue, because the management has the ability to reject these restrictions on a case by case basis.

2. Do I have to bear shipping charges if I return the product within 7 days?
>> No, All charges will be beard by us.

3. How can I return the product if I am not interested?
>> For that you have to contact our customer care team, they will further assist you how to proceed.

>> NOTE: All products should be returned within 7 days only. No return will be accepted after completion of 7 days from the date you place your order.

4. What is your Exchange Policy?
>> We offer free lifetime exchange policy on all products. If the product or diamonds/gemstones are in perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange. Exchange policy does not applies to Solitaires and Solitaire jewellery priced above Rs 10,000,00.

5. How will I get my refund back?
>> We provide full refund when you return the product in 7 days of placing the order. Your refund amount will get deposited to your nominated bank account within 15 days after we receive the return product in its original condition.

1. What are your shipping charges?
>> We provide free delivery in all major cities in India, We have shipped through reputable shipping partner with insurance covered.

2. Do you ship internationally? If yes what are the charges?
>> Yes we provide ship international countries such as United States, Canada, Australia, Europe, England, Singapore, Malaysia etc. Shipping is free but import duty & other taxes are paid by the customer at the time of delivery.

3. How long it takes to deliver the product to my doorstep?
>> All our products are 'Made to Order', so it will take approx 10 to 21 working days for your order to get shipped. We have ready to ship jewellery also available that you can choose it.

4. Can the Delivery be quicker than your estimated time?
>> You can contact our customer service executive before placing order and we will let you know if we can process your order quicker. Please contact us on Live Chat Support, Call support +91 9875083317 or email us on hello@swayjewels.com in such cases.

5. How will my order be delivered?
>> We use Sequel logistics and some private courier company (for all the items delivered to India). These methods of shipment are fully insured against losses, damages and theft in the event of shipment.

6. How safe is my jewellery in Transit?
>> Our methods of shipment are fully insured against losses, damages and theft in the event of shipment.

>> Please do not accept any package that has been tampered with.

>> Your product will come in secured packing so you don't have to worry about the safety of your product.

7. How to know the status of my order?
>> In a account under my order you will see the status of your recent order by clicking on the 'Track Your Order' tab on sway website.

8. What if I want to change my shipping address after placing an order?
>> If your product is not shipped we will try to ship your product to your new shipping address. Please contact our customer care no +91 9537424419 regarding the same.

9. Do you provide Shipping throughout India?
>> Kindly check here whether we are providing Shipping service at your pin code.

1. Does every piece of jewellery come with Hallmark?
>> All our jewellery is BIS hallmarked.

2. How can I know the perfect ring size?
>> Consult our ring sizing chart for tips on determining your size.

What if I want to resize my ring?
>> Yes you can resize your ring for free if it doesn't fit within 7 days from shipping date.

>> NOTE: All products should be returned within 7 days only. No return will be accepted after completion of 7 days from the date you place your order.

4. Are your all diamonds conflict free?
>> All our sourced diamonds are GIA certified which is an internationally approved identity that the diamonds sourced are conflict free.

5. How will I get my refund back?
>> We provide full refund when you return the product in 7 days of placing the order. Your refund amount will get deposited to your nominated bank account within 15 days after we receive the return product in its original condition.

1. Do you have any promotional codes or do you offer any discounts?
>> We at Sway are very serious about safeguarding our customers. We have been through a number validation process to ensure our customers get the most secured environment.

2. How do I know, it is safe placing order online?
>> We at Sway are very serious about safeguarding our customers. We have been through a number validation process to ensure our customers get the most secured environment.

>> HTTPS: when you go on, Shipping & Payments page, you will see padlock on your address bar, which states "https"

>> HTTPS (Hypertext Transfer Protocol Secure): This is a combination of Hypertext Transfer Protocol with the SSL (Secured Socket Layer) used to prevent any fraudulent activities to take place and ensure that the website is verified and belongs to a trusted source.

3. The automated online payment system is rejecting my Card details. What should I do?
>> This may happen due to submitting incorrect information like card holder name, credit card no., card verification no. After verify and rectify you will able to complete your order.

4. What are your different payment methods?
>> We have four types of payment options: Through debit card, credit card and net banking.

5. I don't know how to order online
>> Don't worry you can also order by phone. You just need to contact on our customer care no +91 9537424419 and one of our executive will assist you in processing your order.

6. How can I know if my order is confirmed or not?
>> We will send you a confirmation mail once your order gets confirmed.

7. What if I want to cancel an order?
>> In such case you have to contact our customer care team. They will further assist you for cancelling process.

8. How can I track my order?
>> We will send the tracking number that you can know where your order is.

9. What is the deadline for the return of refund?
>> We offer a no questions asked refund within 7 days of placing your order, except for Customize products. Please contact us to discuss this issue, because management has the ability to remove these restrictions on a case by case basis in the unlikely event that the goods are found to be faulty, damaged or different from what the customer ordered.